Shipping policy

WHERE'S MY ORDER?

Orders typically ship 3-5 business days after your order is received and are shipped UPS, USPS standard post, or DHL, which takes 3-5 business days. Orders received after 4pm est will be processed as the next day. Orders ship after they are printed and we do not have a warehouse! We'd say conservatively, expect 8-10 business days for delivery. Sometimes things happen and we ask that you be patient. However, if it has been more than 21 business days, please contact rougepandaapparel@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.

MY TRACKING LINK SAYS IT IS IN TRANSIT TO THE NEXT FACILITY BUT NO OTHER DETAILS. WHAT'S GOING ON?

During holidays and peak online shopping it is not uncommon for there to be drop-offs in the communication, but your order is still in progress to it's destination. We know this if frustrating and we wish there was something we could do about it. What we suggest is to contact your local post office, UPS store, or DHL office, depending on the carrier that it was processed through, and see if they can get you more information. Unfortunately, once it leaves our printing vendor's facilities, we don't have any more information than the link you have.

I DIDN'T GET AN EMAIL WITH TRACKING INFORMATION

Occasionally our site hiccups and a tracking link is not sent immediately. Sometimes it requires us to manually send it, but it doesn't notify us that it is ready and needs to be sent. Sometimes it shows that the link was sent, but for some reason you didn't receive it. Things happen and we try to go with the flow and keep up as much as possible. We're all human, here. If you are concerned about your order tracking, please politely let us know at roguepandaapparel@gmail.com and we will do our best to locate a tracking number and link for you to use and give you as much of an update as we have on the status of your order.

YOU KEEP SAYING BUSINESS DAYS, BUT WHAT DOES THAT MEAN?

A business day is any standard business day Monday through Friday. It does not include weekends (Saturday or Sunday) or holidays. For example, if you place your order on Monday the 1st at 10pm, the order would be processed for production Tuesday morning. That order can take, on average, 3-5 business days for production and then 3-5 business days for delivery. That means you would receive your package as soon as Tuesday the 9th or as late as Friday the 12th.

CAN I GET MY ORDER FASTER?

The short answer is no. Occasionally, depending on our print production partners, some orders do come out faster - depends on demand - but we cannot guarantee any order will arrive in 2-3 days. This is why we also do not offer any sort of "express shipping" options. All orders are printed after they are received, not processed from a warehouse, then shipped after they are printed. Please read the above "where's my order" section to better understand our processing and shipping.

I LIVE OVERSEAS AND WANT TO BUY, BUT IT WON'T LET ME!

Due to costs, import & tax regulations, and previous issues with fraud attempts originating overseas, at this time we only ship to the United States, Canada, and Mexico. We're sorry if this is an inconvenience. If we do allow overseas shipping, we will let you know via social media when that happens.

WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?

Since we use different vendors for different products to give you the best possible item, sometimes your order may be split. Also, if a product is running behind or on back-order for any reason, a shipment may also be split. Please be patient. If you do not receive all of your order within a few weeks, please contact rougepandaapparel@gmail.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product.