WHAT IS ROGUE PANDA?
Rogue Panda is an online apparel and home product retailer of awesome designs.
WHICH CAME FIRST THE PANDA OR THE NAME?
Can't say if this is true for the chicken, but for us the panda came first. In an attempt to create animal designs that mimicked those of some professional sports teams, the concept of Rogue Panda was born.
WHY ROGUE PANDA?
Why not?! Our designs are awesome and they are printed on great apparel and other products.
HOW ARE PRODUCTS PRINTED?
Our products are all a fancy-schmancy print on demand technology called direct to garment. It results in a high-quality, long lasting print that will stand up to wearing and washing many, many, many times.
WHERE'S MY ORDER?
Orders typically ship 3-4 business days after your order is received and are shipped USPS standard post, which takes 3-5 business days. Or, in other words, it ships after it is printed. We'd say conservatively, expect 8-10 business days. Sometimes things happen and we ask that you be patient. However, if it has been more than 3 weeks, please contact firstname.lastname@example.org with your name, email, what you ordered and/or any specifics about your order to help us locate your product.
WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?
WHAT ABOUT RETURNS?
With all of our products being print on demand, we cannot accept returns for reasons other than defect. A return address will be provided with your shipment. We know it can be hard to choose a color or size, but please choose carefully.
WHAT IF I HAVE A DESIGN IDEA?
We will accept design ideas, however submission of a design idea does not guarantee that it will be created in whole or part. Additionally, you would release any and all ownership/copyright for said design and expect no royalties, attributions, or compensation. You can send design ideas to email@example.com.
DO YOU DO CUSTOM WORK?
We do on occasion do custom work. Pricing for custom work depends on the design, the product it will be printed on and the quantity of the print run. If you want to inquire about a custom design for your next occasion, event, or just for your own closet, please contact us at firstname.lastname@example.org.
WHERE'D MY COMMENT GO?
At Rogue Panda we reserve the right to monitor all communication for appropriateness. While our designs may not always be 100% family friendly, we will not tolerate abusive, hateful, otherwise overtly negative behavior, or spam on our website or social media outlets. Whenever possible, we will try to communicate with the poster to resolve any issues as best we can.
I CAN'T FIND [INSERT PRODUCT HERE]
We work with a few vendors, but unfortunately we can't always get every product at a price and/or production quality that we want to provide to you. We try our best to add new products as they become available, so keep an eye on the site and on our social media.
MY PRODUCT SMELLS FUNNY
In printing applications, it is sometimes necessary to pre-treat fabric to help set the ink. Often this pre-treat is a vinegar solution or other, sometimes not-awesome-smelling, solution. Washing your garment once or twice should take care of the smell.
WHY ARE SOME SHIRTS DIFFERENT PRICES?
We work with different vendors and production outlets to provide our products print on demand which can affect our cost. Additionally, different types of printing and designs can cost different amounts. We always do our best to find the best price for you and us. To help you out, we're always offering a variety of specials throughout the year-- keep an eye on our Facebook page-- and adjusting our prices as our vendors adjust theirs.